Un-wound yarn and like-new needles and accessories may be returned in-store for store credit. All returns must be accompanied by a receipt.
If a return must be shipped back to Northwest Wools, the customer is responsible for all shipping costs.
No returns will be accepted for sale merchandise.
Beginning 1/1/2024, we will impose a time limit for all returns. Returns/exchanges will only be accepted within 6 months of purchase.
Prepackged kits will include yarns of the same dye lot; however, when purchasing yarn by the skein we cannnot garuntee that all skeins in an order will be from the same lot. If you are purchasing multiple skeins for the same project or are attempting to match the dye lot of skeins you already have, please call the shop at (503) 244-5024 to confirm the lot before placing your order.
We reserve the right to cancel classes any time before the day of the class. We will make every effort to contact students via the contact methods provided at checkout. If Northwest Wools cancels a class, students will receive a full refund.
Students may cancel their registration up to one week in advance of the beginning of class and receive a full refund. Otherwise, classes are non-refundable.